Effective Date: January 1, 2026
Welcome to No.1 Service! By downloading, accessing, or using the mobile or web or desktop application (the "App") of No.1 Service, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
No.1 Service is operated by Alex International Co., Ltd. We provide a technology platform that connects you with independent Service Partners offering on-demand home services, including A/C cleaning, repairs, and maintenance.
By creating an account or using the App, you confirm that:
If you do not agree, you must immediately stop using the App.
You must provide accurate, complete, and current information when creating your account. Update your information promptly if it changes.
We accept credit/debit cards, mobile wallets, and other methods displayed in the App.
All payments are final except as provided in Section 7 (Cancellations and Refunds).
The following table:
| Cancellation Time | Refund Amount |
|---|---|
| More than 24 hours before service | Full refund |
| 12-24 hours before service | 50% refund |
| Less than 12 hours before service | No refund (unless Partner agrees) |
If a Partner cancels, you receive a full refund. We will attempt to match you with another Partner at no extra cost.
You may request a refund if:
To request a refund:
You agree to:
Violations may result in suspension or termination of the account.
Access our Help Center 24/7 for live chat and ticket submission. Response time: within 2 hours during business hours.
Visit [email protected] for FAQs, guides, and tutorials.
You are solely responsible for compliance with Thai tax laws, including:
VAT invoices available upon request for qualifying transactions.
Additional withholding tax may apply. Consult tax advisors for international tax obligations. We do not provide tax advice. Contact the Revenue Department at 1161 or visit rd.go.th for guidance.
The App and all services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied. No.1 Service is a technology platform only and does not provide home services directly. We make no representations or warranties regarding the quality, safety, reliability, or suitability of services provided by independent Partners, the accuracy of information on the App, or that the App will be uninterrupted or error-free. We do not guarantee Partner availability, acceptance of bookings, or service outcomes.
To the maximum extent permitted by law, our total liability for any claims arising from your use of the App or services shall not exceed the amount you paid for the specific booking that gave rise to the claim, or THB 1,000, whichever is less. We are not liable for Partner actions, property damage, personal injury, service quality, technical failures, data breaches, or any indirect, incidental, or consequential damages including loss of profits, data, or business opportunities.
Partners are independent contractors solely responsible for their services. You agree to indemnify us from claims arising from your use of the App or violation of these Terms. These limitations do not apply to liability for death or injury caused by our gross negligence, fraud, or other liability that cannot be excluded under Thai law.
All content, features, trademarks, and software in the App are owned by No.1 Service or our licensors. You receive a limited, personal, non-transferable license to use the App. You may not:
Your privacy matters. Our Privacy Policy (available in the App) explains how we collect, use, and protect your personal information. By using the App, you consent to our Privacy Policy.
We may update these Terms from time to time. We will notify you at least 15 days in advance via:
Continued use of the App after changes take effect means you accept the updated Terms.
We may suspend or terminate your account immediately if you:
You may delete your account at any time through App settings.
These Terms are governed by the laws of Thailand, including:
Any disputes shall be resolved exclusively in the courts of Thailand.
Before legal action, please contact our support team to resolve issues amicably.
These Terms constitute the entire agreement between you and No.1 Service regarding use of the App.
If any provision is found invalid, the remaining provisions continue in full effect.
Our failure to enforce any right does not waive that right.
You may not transfer your rights under these Terms. We may assign our rights to affiliates or successors.
By using the No.1 Service, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
Last Updated: January 1, 2026